Job Description
*Urgent Hiring - Technical Helpdesk Support Engineer
Location - Near Rahul Raj Mall, Surat
Industry - IT *Industry
Job Time - 2:30pm to 11:00 Pm
Description:
Providing technical help desk support for a variety of software packages,
mainly EPoS, and hardware
? Provide answers to clients by identifying problems; researching answers;
guiding client through corrective steps.
? Obtaining details from customer’s new requirements to pass onto software
development via the Support Manager.
? Provide telephone help support to customers during out of hours, weekends
and bank holiday on a rotation basis
? Monitor and maintain Customer Support Call Log System as per protocol
provided
? Remotely configure hardware
? Identify system improvements by evaluating system performance
? Improve system by conferring with development team; testing, evaluating, and
install...