Job Description
Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems.
TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be**:
- **Resolves technical issues for customers across all account tiers**
- Resolves customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- **Escalates**complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports **design, reliability, or maintenance issues...