Technical Support Executive

. Provide technical resolution and support to service dealers, fleet customers, and internal department. (Including: technical investigation, root cause analysis and propose countermeasure.)

. Analysis of key market indicators (warranty, VOC, DMS data.) to identify/early detection of vehicles’ quality/technical issues.

. Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.

. To implement and provide technical administration/information for aftersales service dealers which included service/technical information and bulletin, field fix report and countermeasure action plan deployment.

. Ensure dealer and customer satisfaction by providing excellent field service and technical advice

. Vendor Quality Improvement: Enable supplier warranty analysis with parts and data, facilitating routine investigations, propose improvement action plan at...