Technical Support Lead — Networking & Incident Management

Link-Worldwide in Mexico City is seeking a customer support specialist responsible for addressing technical and account issues via phone and web support platforms. The role includes coaching the team, ensuring Service Level Agreements are met, and managing customer-facing incidents.

The ideal candidate should possess a good knowledge of networking concepts, experience with CCNA/JNCIA, and a strong communication skillset. This position offers a competitive compensation package and additional benefits.