Technical Support Manager or Customer Support Manager

Your Responsibilities

• Experience with modern automation and AI‑assisted workflows (e.g., AI copilots, scripting, automation tools) and AI‑driven development approaches such as vibe coding using tools like Cursor, Lovable, and similar platforms.
• General knowledge of XR media platforms and video engineering tools, including Vantage, Cambria, Uninode, MediaMate, Baton, GLIM, ATS, and related media processing software.
• Familiarity with media workflows including transcoding, captioning vendors, watermarking/fingerprinting, and transfer technologies (e.g., Aspera).
• Knowledge of monitoring and infrastructure tools such as Zabbix and AWS services (S3, AMI).
• Technical experience in several of the following areas: SQL/NoSQL databases, Linux/Unix, Windows Server, networking, REST APIs, JSON/XML, Git, Jenkins, scripting (JavaScript/Bash), and cloud monitoring tools.
• Line management of the Support Team in Kuala Lumpur, overseei...