Technical Support Officer

Technical Support Officer

Responsibilities:

• Provide client support and technical issue resolution on products and services
• Diagnosing, troubleshooting hardware and software issues and repairing devices
• Identify and correct or advise on operational issues in clients’ computer systems
• Understanding customer’s requirements and provide proposals accordingly
• Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc
• Aim to achieve division target
• Required to perform onsite service at clients’ locations as and when required
• Obtain technical certifications that are assigned by Head of Department or Management
• Arrange, follow up warranty procedures and process for customer on case assigned
• Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

• Candidate must possess at least a Diploma, A...