Technical Support Representative at MCI

Enhance your technical support career with MCI in Sydney, NS. Provide frontline assistance to customers with a mix of robust analytical skills and clear communication across various platforms.
MCI is seeking a Technical Support Representative to join their team. In this key role, you will deliver first-level support via phone, chat, or email, helping customers troubleshoot technical issues effectively. This position prioritizes technical aptitude and a proactive approach to customer satisfaction.
Key Responsibilities:
• Provide first-level technical support through various channels
• Troubleshoot hardware and software connectivity issues
• Document technical issues and solutions accurately
• Escalate unresolved problems to senior support teams
• Stay updated on product knowledge and procedures
Requirements:
• Must be 18 years or older
• High school diploma or GED required
• Fluent in English and Spanish
• Understanding of computer systems and trouble...