Technical Support Representative

Responsibilities

• Respond to inbound technical support inquiries via phone, chat, or email.


• Diagnose and troubleshoot hardware, software, network, or device-related issues.


• Provide clear instructions and guidance to help customers resolve technical problems.


• Escalate complex issues to higher-level support or engineering teams when necessary.


• Document all customer interactions, issues, and resolutions accurately in the system.


• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.


• Stay up to date on product updates, features, and common technical issues.


• Meet performance metrics such as resolution time, customer satisfaction, and call handling.

Qualifications

• Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts


• With Minimum 6 mos...