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Technical Support Specialist (2nd line)

SMA Benelux bv / srl · Mechelen, Flanders, Belgium

Location
Mechelen
Job Type
Full-time
Posted
June 11, 2026

Job Description

SMA Benelux is looking for a Technical Support Specialist to complete its Service Team widely recognized for their top-level expertise. The mission is to ensure a high-level customer satisfaction through processing and resolution to more complex, technical problems in solar systems. This role is under the direct supervision of the Service Manager.


Responsibilities

  • You provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems ( error messages, breakdown, sunny portal) to professional customers (installers, distributors…)

  • In particular, you perform relevant diagnosis and remote recovery of failures and anomalies;

  • You use business applications for troubleshooting management and follow up on cases until resolution ;

  • You contribute to regular reporting on activities

  • You regularly exchange with your colleagues locally or even with colleagues in ot...

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