Technical Support Specialist at bioMérieux

Take on the essential role of Technical Support Specialist at bioMérieux Canada Inc. Your remote troubleshooting efforts will empower customers and uphold service quality standards across the diagnostics industry.
This position involves providing remote assistance to both clinical and industrial customers throughout Canada, ensuring all technical inquiries are resolved effectively. Collaboration with various departments is critical for ensuring high-quality service, compliance with regulations, and the successful documentation of interactions. Your role will contribute significantly to the company's reputation and sales goals.
Key Responsibilities:
• Troubleshoot technical issues for diagnostic test systems remotely
• Support laboratories with instrument and connectivity inquiries
• Document all customer support issues in Salesforce CRM
• Work closely with QA teams on compliance reporting
• Assist in new product launches and employee training
Requirements:
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