Technical Support Specialist

FlairsTech · Cairo, Cairo Governorate, Egypt

Location

Cairo

Job Type

Full-time

Posted

May 30, 2026

Job Description

Responsibilities
Provide day-to-day support 
Troubleshoot issues related to reservations, trip updates, dispatching, payments, cancellations, and customer notifications
Investigate reported issues and document findings clearly
Assist with updating system templates, messages, and basic settings
Test changes and verify that workflows are functioning correctly
Help monitor scheduled processes and report failures or irregular behavior
Support users with general system questions and operational errors
Maintain accurate notes on recurring issues and completed fixes
Escalate more advanced technical issues to senior team members when needed
Work with operations and support staff to improve day-to-day system reliability
Requirements
Strong computer and software navigation skills
Ability to learn new systems quickly
Good written and verbal communication skills
Str...
        

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