Technical Support Specialist for Security Systems

Become a key player at Convergint as a Remote Technical Support Specialist, focusing on Physical Security Systems. Engage in system troubleshooting and customer service excellence.
This Technical Support Specialist II role offers opportunities to work with sophisticated security platforms, like Milestone and Genetec. You will be responsible for configuring systems, troubleshooting hardware, and acting as a primary technical interface for customers. Your technical skills and passion for service will be essential in ensuring smooth operations and satisfaction.
Key Responsibilities:
• Troubleshoot and repair physical security systems
• Perform system programming and device integration
• Interpret technical documentation for installation
• Work closely with project teams for service execution
• Offer technical guidance to junior staff members
Requirements:
• High School diploma or equivalent
• Minimum 2 years field experience in security
• Familiarity with ...