Technical Support Specialist (Hermosillo)

Service Desk Agent Tier 2

Live the SONDA experience. Here you transform your career.

Responsibilities

• Provide support and technical assistance to users.
• Assist clients by resolving their incidents.

Requirements

• Advanced English level for written and verbal communication with internal and external customers.
• High school diploma or GED.
• Basic computer navigation skills.
• Strong communication skills.
• IOS / Windows troubleshooting experience.
• VPN support experience.

Working Hours & Location

Monday to Friday, from 5:00 AM to 2:00 PM. On site, only in Hermosillo.

Address: Blvd. Navarrete 66, Col. Valle Escondido.

Benefits

• Work flexibility, promoting balance in personal and professional life.
• Professional development and constant evolution of your skills, according to your interests.
• A collaborative, diverse, ...