Location
Hyderabad
Job Type
Full-time
Posted
June 09, 2026
Job Description
Technical Support Specialist
Role Overview:
Global Support is committed to excellence for our customers by providing legendary service on every support case. Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues. This position requires daily client contact through inbound calls, emails and messages from our customer portal. TSS team members determine the nature of a client’s request, prioritize the case appropriately and work diligently to resolve the case efficiently while exceeding client expectations.
Role Expectations: