Technical Support Specialist, IT Solutions

Werfen · Bedford, England, United Kingdom

Location

Bedford

Job Type

Full-time

Posted

July 08, 2026

Job Description

Overview
Job Summary 
This positions provides advanced level technical assistance, escalation support, and customer service to customers and Werfen personnel in a timely manner on a wide variety of issues, including interfacing with Lab/Hospital Information Systems (LIS/HIS) and middleware connectivity, software issues and other product concerns, VPN/remote access capabilities and cybersecurity of Werfen products. Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote sessions. Ensures customer satisfaction during the support event.
Responsibilities
Key Accountabilities 
Independently provides advanced technical support to customers via phone, email, and remote connectivity for instrument software, interfacing, connectivity, cybersecurity, data downloads and/or IT Solutions issues. 
Collaborates with internal resources such as PLSM and CSW to support resolution ...
        

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