Technical Support Specialist

About the job Technical Support Specialist

• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
• To aid in this process, hold onto and expand your knowledge and abilities.
• Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
• Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.
• Oversee the lifecycle of IT assets from acquisition to disposal.
• Exchange knowledge to benefit fellow team members and clients.
• Write educational content for the self-service portal.
• Assisting with IT systems and infrastructure
• Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwi...