Location
paya lebar
Job Type
Full-time
Posted
July 06, 2026
Job Description
We are seeking a Technical Support Specialist to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.
Key Responsibilities
- Provide first and second-line technical support to customers via email, ticketing system, and phone
- Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
- Analyze logs, replicate issues, and escalate complex cases to engineering when required
- Monitor system performance and proactively identify potential disruptions
- Maintain accurate documentation of issues, solutions, and knowledge base articles
- Collaborate with product, engineering, and implementation teams to improve user experience
- Support onboarding of new clie...
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