Technical Support Specialist

Diversify · Taguig, Metro Manila, Philippines

Location

Taguig

Job Type

Full-time

Posted

June 03, 2026

Job Description

 
  Summary 
 The Technical Support Specialist is the first level of support and response for clients and is responsible for answering, commenting and replying to open incidents. The role is responsible for the timely completion of work requests, trouble tickets and other technology-focused tasks, as required, while providing onsite or remote technical end-user support including, but not limited to desktop systems, workstation setup and configuration, and software/hardware upgrades.
 
  Responsibilities 
 Respond to requests for technical assistance in person, via phone, or electronically and diagnose and resolve technical hardware and software issues
 Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.
 Monitor and respond quickly and effectively to requests received; Ability to identify and organize tic...
        

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