Technical Support Specialist

Tricentis has expanded rapidly since its founding in 2007.
Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world.
We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.
Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.
As a Support Specialist, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.
* The role is “customer-facing” support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls.
Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
* The ideal candidate should be flexible, detail-oriented, ...