Technical Support Specialist-U.A.E.

The Gogo Technical Support Specialist – U.A.E. is a member of the Technical Support team responsible for addressing customer inquiries, resolving network issues across satellite, ground-based, and telephony systems, and handling escalations. This role requires a customer‑centric approach to ensure a positive experience for all customers.

• Provide remote and onsite technical support to OEMs and customers for avionics system configurations and troubleshooting.
• Give technical guidance on all Gogo products and services, including flight deck and cabin communications systems (e.g., VHF datalink, ATG, Inmarsat, Iridium, and ViaSat data, voice, and internet services).
• Support OEMs and customers in all aspects of avionics training, including the use of satellite connectivity networks, associated hardware, and service compatibility.
• Work with satellite network operators to document and resolve customer issues, identify trends, and...