Technical Support Specialist

Position: Customer Technical Support SpecialistLocation: Mexico City, Mexico- 5x a week onsite M-FSalary Range: $*****k USD Annually (Will be paid in Mexican Pesos)Required Skills & Experience- Minimum of 4 years of experience in technical support, product support, application support, or a comparable role - Proven ability to manage complex escalations in product‐ or technology‐driven environments- Demonstrated experience diagnosing and resolving advanced hardware and software issues, including connected devices, system dependencies, and end‐to‐end product workflows- Strong analytical thinking, troubleshooting expertise, and root‐cause problem‐solving capabilities- Ability to navigate ambiguity, effectively prioritize work, and maintain ownership of complex issues through full resolution- Experience collaborating cross‐functionally with Product, Engineering, Operations, or related teams- Excellent written and verbal communication skills, with the ability to clearly explain technical...