Technical Support Team Lead — Bilingual SaaS Mentor

SD Solutions is seeking a Technical Support Team Lead in Medellín, Colombia. In this role, you will oversee an Engineering Support team, ensuring timely ticket resolution while being hands-on 50% of the time. You will mentor team members, manage escalations, and engage with customers on critical issues.

The ideal candidate has 3–5 years of technical support experience, strong leadership skills, and the ability to communicate effectively in both English and Spanish.