Technical Support Technician IT · Brossard ·

Job Description

In this versatile role as a Technical Support Technician, you will be required to :

• Provide high-quality support services to our clients, including troubleshooting issues related to Windows Server, Office 365, Hyper‑V/VMware, as well as network and security solutions (firewalls, enterprise antivirus).
• Diagnose and resolve complex incidents while ensuring thorough follow-up with clients.
• Collaborate on the deployment of modern solutions such as Azure and Microsoft Teams.
• Contribute to the continuous improvement of IT processes and ensure data security.
• Provide on-site technical support to clients when required.
• Participate in virtual or in‑person assemblies, occasionally held in the evenings, as well as periodic on‑call duties, all according to a scheduled rotation system.

Desired Profile

• Proven expertise in IT infrastructure managemen...