Technical Systems Lead

The Technical Strategy Lead is responsible for defining and evolving the technical approach that underpins service delivery enablement across FGFS. This role translates strategic and operational requirements and customer experience ambitions into scalable, coherent technical solutions, ensuring that system capability and process design evolve together to deliver effective outcomes. 

Working closely with Operational Design, Strategy Business Owners, Technology, and external platform partners, the role ensures technical solutions are feasible, aligned to delivery constraints, and optimised for long-term scalability. The role also plays a key part in shaping automation and AI capabilities, identifying opportunities to reduce manual intervention and enhance customer journeys across servicing platforms. 

You’ll be responsible for:  

• Leading the design and development of scalable technical so...