Technical Team Leader

SupportNinja · quezon city, metro manila, Philippines

Location
quezon city
Job Type
Full-time
Posted
June 04, 2026

Job Description

Quick Facts

  • Work Setup: PH Onsite - Sanctum, Quezon City
  • Type of Contract: Full-Time
  • Schedule/Hours: within 7 AM – 7 PM Eastern Time window, Mon–Fri (Night Shift)

Job Summary

The Technical Team Leader is responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role focuses on coaching, mentoring, and guiding team members while driving performance, productivity, and operational efficiency.

What does a day in the life of a Technical Team Leader look like?

  • Performance Leadership: Set clear expectations and goals for your team, ensuring alignment with organizational objectives.
  • Mentorship & Coaching: Motivate team members to enhance their skills and professional development while fostering a collaborative environment.
  • Data-Driven Optimization: Analyze team metric...

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