Technician - Advanced, Business Technician I

Job Title

Technician - Advanced, Business Technician I, Wage schedule B

Job Location

5025 Creekbank Rd, Mississauga (Ontario) or 100 Wynford Dr, Don Mills (Ontario)

Job Status

Regular – Full Time

Managed Business Solutions & Development (MBSD) Team

The Managed Business Solutions & Development (MBSD) Team is looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

Responsibilities

• Provide support to various Managed Services customers (including MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Provide the necessary support to ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage se...