Job Description
Manager , VMS technology ( Fieldglass/ BEELINE / VNDLY )
● Work Location: Hyderabad/Bengaluru (Hybrid).
● Shift Flexibility: Must be able to oversee operations across NAM, EMEA, and APAC time zones.
Skill: VMS tools and technology ( Fieldglass/ BEELINE / VNDLY ) - Implementation , configuration .Priority ticket handling , conflict resolution , Team handling
Experience : min 8+ years relevant
The Manager is responsible for overseeing the Service Level Support team, ensuring the seamless resolution of VMS-related case management tickets while maintaining strict adherence to global SLAs. This role bridges the gap between operational execution and strategic improvement, managing a team that supports over 20 internal squads. The Lead will act as the primary escalation point and regional coordinator, driving excellence across NAM, EMEA, and APAC regions.
Key Responsibili...