Technology Operations Manager (Nightshift)

Allegis Global Solutions · Pasig, Metro Manila, Philippines

Location

Pasig

Job Type

Full-time

Posted

June 25, 2026

Job Description

Job Summary
:The Technology Operations Manager is responsible for people leadership, capability development, and escalation ownership for a globally aligned Technology Operations team. This role operates within the AGS global operating model and is not accountable for day-to-day delivery prioritisation or ticket management, which sits with Team Leads.
Responsibilities
People Leadership & Engagement - Lead, develop and inspire a team aligned to NA support . Own performance management, coaching and career development. Drive engagement, retention and team culture. Lead succession planning and talent pipeline development. Lead workforce planning, hiring and resource allocation to ensure optimal team capacity, capability alignment and coverage across Global Operations. Act as the Manila site leader for Technology Operations, driving local engagement, operational alignment and strong connectivity with global and regional stakeholders
Escalat...
        

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