Technology Rollout Call Center Support

Veterans Sourcing · Smithfield, Rhode Island, United States

Location

Smithfield

Job Type

Full-time

Posted

June 12, 2026

Job Description

Responsibilities
 Handle inbound calls from technicians, vendors, and contractors through a call queue 
 Make outbound calls as required to support rollout projects 
 Provide first-level troubleshooting support during technology implementations 
 Update tracking applications and perform system validations 
 Provide project updates via email, Excel, and internal tools when not handling calls 
 Support multiple technology rollout projects simultaneously 
 Ensure project implementation protocols are followed 
 Adapt to projects occurring across evenings, nights, and multiple time zones 

 Schedule & Training   8-hour shifts  , with flexibility required for day/night project support 
 Shift changes will be communicated in advance 
  Paid training:  5 days per week, onsite 
 Training hours will fall between  8:00 AM – 8:00 PM (may vary by candidate)...
        

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