Telecom Application Support Engineer (L2/L3), Infosys, Helsinki

Overview

This fixed‑term (~5 months) hybrid Helsinki role is for a Telecom Application Support Engineer (L2/L3) supporting mission‑critical service assurance and network visibility platforms.

The role involves Tier 2/3 incident, problem, change and production deployment management following ITIL, participation in a 24x7 on‑call rotation, and ensuring SLA/KPI and SOX compliance.

Technical responsibilities include NetScout and Cisco network packet broker administration, packet visibility and traffic analysis, telecom signaling and EPC/core traffic troubleshooting, and routing/switching and GRE/VXLAN handling.

Candidates must have a bachelor’s or equivalent and minimum 4 years of L2/L3 application support experience.

About the Role

We are looking for an experienced Telecom Application Support Engineer (L2/L3) to join our operations team supporting mission-critical telecom service assurance and network visibility platforms. In this ...