Telecom Operations Specialist

Overview

Drive the reliable activation and performance of global messaging capabilities that power how organizations connect with their customers at scale. This role ensures seamless onboarding, compliance alignment, and operational excellence across SMS and digital messaging services, directly impacting customer engagement and delivery success.

Key Responsibilities

• Manage end-to-end provisioning and activation of messaging channels, including 10-digit long codes, toll‑free numbers, short codes, and international messaging.
• Drive successful customer onboarding by translating technical messaging requirements into clear, actionable guidance.
• Ensure messaging programs comply with TCPA, CTIA, carrier, and regional regulatory requirements through accurate documentation and validation.
• Investigate and resolve messaging delivery issues by identifying root causes across internal systems and external vendors.
• Coordinate wit...