Location
New York
Job Type
Full-time
Posted
June 15, 2026
Job Description
Job Description
Day to Day Responsibilities
• Call handling experience:
o 6–8 calls per hour – 50+ calls a day
• Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while helping to de escalate emotional situations.
• Collect and accurately document essential information to support intake, triage, and care coordination.
• Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.
• Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.
• Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.
Pay for this position is $18/hr while on contract
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves ...
Day to Day Responsibilities
• Call handling experience:
o 6–8 calls per hour – 50+ calls a day
• Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while helping to de escalate emotional situations.
• Collect and accurately document essential information to support intake, triage, and care coordination.
• Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.
• Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.
• Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.
Pay for this position is $18/hr while on contract
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves ...