Telephone Operator

Job Description

The Telephone Operator is responsible for managing the switchboard to professionally answer incoming telephone calls and assist with guest requests. Duties include arranging wake‑up calls, screening calls, and handling various inquiries related to placing or receiving telephone communications. The role requires a courteous and efficient approach to ensure all guest needs are addressed promptly and professionally.

• Ensure brand standards, policies and procedures are adhered to at all times.
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banque...