Job Description
• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Hotel Standards
• Record and control wake-up calls accurately
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Assist guests in a seamless food and beverage reservation and/or reservation changes or cancellations and other special requests.
• Works closely with the restaurant managers to maximize the capacity of the restaurants
• Bill call cost
• Handle guests requests promptly, report complaints and irregularities to the Call Center Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other c...