Telesales Manager

Telesales Manager Post Date : 2026/06/29 Expiry Date : Nil Location : Job Type : Permenant About the role

- Reporting to Senior Manager Direct Sales Channel, you will lead a team of Telesales Executives to promote DHL's service and products, to achieve sales targets and business objectives, and deliver excellent services to customers.

- Lead the Telesales team to promote DHL's product and service, to achieve sales targets and business KPIs, and provide excellent services to customers

- Plan and lead the team to acquire new customers and expand customer base through cold call and warm call activities

- Develop call scripts and customer answer sheets for business enquiries, new services and various sales campaigns

- Monitor sales performance and provide effective coaching to staff

- Monitor random calls for service quality assurance

- Monitor and manage team's discipline using CRM system for business communication and customer managemen...