Telesales Operations Lead - CAC & SLA Champion

PayJoy is seeking a Telesales Operations Supervisor in Mexico City to manage day-to-day operations within the telesales channel. This role involves overseeing BPO partners to ensure compliance with SLAs, managing sales conversion rates, and enhancing operational efficiency through the proper use of tools. The ideal candidate has a Bachelor's degree, a strong grasp of D2C sales operations, and excellent project management and communication skills. Benefits include comprehensive health coverage, a generous vacation policy, and professional development perks.
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