Location
dubai
Job Type
Full-time
Posted
June 30, 2026
Job Description
Key Responsibilities
- Transaction Processing & Operational Accuracy: Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, cabinet and vault main safe transactions; perform end-of-day reconciliation of teller cash and valuables; manage manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing and returned items in line with FAB procedures; ensure correctness of cash requested and received from the vault including accurate posting in the system; maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
- Service Excellence & KPI Support: Contribute to achieving branch service KPIs including NPS; secure Right First Time (RFT) in teller transactions ensuring error-free processing to avoid reversals or corrections; meet Service Request (SR) turnaround times for teller-related requests in line with SLA; meet complaint resolution timelines for teller-related...