Temporary Accommodation Officer

We are seeking a proactive and resident-focused Temporary Accommodation Officer to join a busy Housing team within a South London local authority. This is a key role responsible for ensuring that households placed in temporary accommodation receive a high-quality service and are living in safe, suitable conditions.

Key Responsibilities
·Lead on responding to and resolving complaints related to temporary accommodation, ensuring timely and effective outcomes
·Manage and respond to enquiries from elected members, providing clear updates and professional communication
·Liaise with managing agents and internal departments to ensure all temporary accommodation meets required standards of suitability and compliance
·Work closely with property inspectors to identify issues and drive improvements in accommodation quality
·Deliver excellent customer service to residents, maintaining a supportive and empathetic approach at all times