Terminal Service Supervisor

International Airport of Heraklion, Crete S.A. is currently looking for :

Terminal Service Supervisor

Responsibilities

• Leads front-line Terminal Service teams on shift, delivering consistently high-quality customer experience across the entire terminal customer journey, from landside access points (including drop-off zones, parking, and Ground Transport Hub) through check-in, security, and airside areas to gates, in full compliance with IAHC service standards, safety, and regulatory requirements.

Pre-Opening Responsibilities

• Supports the development and documentation of Terminal Service SOPs, operational manuals, and service guidelines across the passenger journey (landside, departures, arrivals, transfer areas).
• Assists in defining customer service standards, escalation procedures, service recovery protocols, and passenger communication frameworks.
• Cont...