Territory Manager- Customer Care

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
• To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
• To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc. • To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas
• To provide a single window between the area office and the other departments of the company on all service matters.
• To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
• To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, TOFs etc.
•To audit new dealership for approving it for commissioning
• Conducting service audits periodi...