Location
guadalajara
Job Type
Full-time
Posted
June 19, 2026
Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The National Duty Manager (NDM) is a member of a national team responsible for providing IBM management support for the delivery of maintenance and services to IBM customers on a 24-hour basis 365 days a year. The NDM is responsible for service delivery During and outside of normal business hours and manages field escalations to ensure efficient and effective coordination of available resources. The NDM responds to escalations from customers and IBM personnel, providing assistance and situation management as needed. The NDM is responsible for maintaining...
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The National Duty Manager (NDM) is a member of a national team responsible for providing IBM management support for the delivery of maintenance and services to IBM customers on a 24-hour basis 365 days a year. The NDM is responsible for service delivery During and outside of normal business hours and manages field escalations to ensure efficient and effective coordination of available resources. The NDM responds to escalations from customers and IBM personnel, providing assistance and situation management as needed. The NDM is responsible for maintaining...