Third Line Software Support Engineer

Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

This is a rare opportunity to join a well-established SaaS business as one of  their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.

Duties of the Senior Software Support Engineer: 

Own complex 3rd line software incidents end-to-end.
Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
Mentor 2nd line colleagues upskill and improve the wider support function over time.
Experienced required for the Senior Software Support Engineer:

Experience within a 3rd line...