Tier 1 Customer Support at Access Communications

Become part of Access Communications in North Battleford as a Tier 1 Customer Support Representative. Engage customers with a can-do attitude and deliver solutions in a supportive environment.
As a customer-focused individual, you will handle various inquiries and provide solutions regarding our core services: TV, Internet, Phone, and Security. This position offers comprehensive daytime shifts, Monday through Saturday, that allow you to strengthen your abilities and deliver stellar service to our community members. Your readiness to learn and adapt will be crucial in this fast-paced role.
Key Responsibilities:
• Take ownership of customer queries and resolve them
• Guide customers in choosing their best options
• Schedule technician appointments for customer convenience
• Share knowledge about equipment like NexTV boxes
• Keep pace with ongoing process updates and training
Requirements:
• High school diploma or equivalent
• Clear Criminal Record Check requ...