Tier 1 Helpdesk/Technical Support

Responsibilities

• Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
• Logging all calls, time spent, and activity inside the ticketing system.
• Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications.
• Research and troubleshoot error messages users receive from applications.
• Install or fix Windows driver issues for various devices.
• Installing and configuring printer drives in Windows for users.
• Install and uninstall applications for Windows and Mac users
• Recognizing and escalating more difficult problems to Tier 2 support

Desired Experience

• using, configuring, and troubleshooting Microsoft Office 365 apps suite
• resolving problems with Microsoft Outlook/Word/Excel and Adobe Acrobat
• using and managing 3CX VOIP systems
• ba...