Location
National Capital Region
Job Type
Full-time
Posted
June 04, 2026
Job Description
Position Summary:
We are seeking a dedicated and customer-focused Tier 1 Service Desk Technician to join our team. This role involves providing first-line technical support by handling inbound calls, resolving issues promptly, and ensuring client satisfaction. The ideal candidate has a strong phone presence, excellent communication skills, and a proactive approach to troubleshooting and de-escalating concerns.
Job Details:
Work from Home
- Mon - Fri 8 AM to 5 PM EST (8 PM to 5 AM PHT)
*Following US Holidays
Responsibilities:
- Inbound Call Handling: Serve as the first point of contact for clients, prioritizing inbound calls and addressing issues promptly.
- Troubleshooting: Diagnose and resolve technical issues within a 30-minute window before escalating to Tier 2 support.
- Microsoft 365 Administration: Manage accounts and licensing eff...