Tier 2 Technical Support Specialist at Beanfield

Elevate your technical skills as a Tier 2 Technical Support Specialist with Beanfield, focusing on customer networking issues in a collaborative environment. Troubleshoot advanced services like DWDM and Voice over IP.
Reporting to the Tier 2 Technical Support Supervisor, this role emphasizes resolving issues related to commercial customer services and networking infrastructures. Key tasks include troubleshooting Cisco systems, identifying LAN issues, and managing customer escalations while working in a fast-paced, entrepreneurial culture.
Key Responsibilities:
• Troubleshoot DWDM, Dark Fibre, and Voice over IP services
• Resolve network infrastructure issues using Cisco IOS/XR/XE
• Identify and support customer LAN problems, including WIFI
• Escalate significant trends and network events to product teams
• Assist Tier 1 support teams and maintain industry knowledge
Requirements:
• Knowledge of OSI model and routed protocols (TCP/IP)
• Familiarity with GPON...