Tier Ii Application Support (Medellín)

At Neostella, we take a customer‑centric approach and use cutting‑edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.

In order to continue our growth, we are seeking someone for Tier II Application Support. Join our fast‑paced, rapidly growing startup environment and become part of our journey. Curious what your day would look like as a Tier II Application Support? Check out the details below!

Key Responsibilities

• Identify, troubleshoot, and resolve system performance, connectivity, and software‑related issues
• Collaborate with and, when necessary, elevate more severe issues to development or infrastructure teams
• Create and maintain technical documentation and knowledge base articles
• Identify opportunities for improving customer...