TikTok Shop - Customer Success Manager, Apps and API

This Customer Success Manager will partner with external clients such as ISVs and merchants to improve their experience on TikTok Shop. They will understand the platform ecosystem and design integration solutions for varying business scenarios.

Responsibilities

• Partner with account management to onboard strategic partners in collaboration with product and operation stakeholders.
• Act as a trusted technical advisor, guiding partners in discovery, design, and implementation of system integration.
• Provide expert advice based on industry best practices, integration patterns, and product knowledge.
• Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases, ensuring adherence to integration standards, policies, and governance.
• Collaborate with clients, technical support, and engineering teams in customer issue diagnosis and resolution.
• Gather ...