Location
Coral Gables
Job Type
Full-time
Posted
July 01, 2026
Job Description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
CORE JOB FUNCTIONS
1. Responds to employee questions and inquiries about employee benefits programs and policies.
2. Identifies and assesses customers’ needs to achieve satisfaction.
3. Builds trust with customers through open and interactive communication.
4. Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.
5. Meets department customer service call handling targets.
6. Provides timely resolution to complaints; researches expressed concern, and...
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
CORE JOB FUNCTIONS
1. Responds to employee questions and inquiries about employee benefits programs and policies.
2. Identifies and assesses customers’ needs to achieve satisfaction.
3. Builds trust with customers through open and interactive communication.
4. Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.
5. Meets department customer service call handling targets.
6. Provides timely resolution to complaints; researches expressed concern, and...
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