Tour Reception Representative (Cancún)

Principal Objective of PositionResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.
Actively exhibits the highest level of compliance with Company operating standards.Essential Duties and ResponsibilitiesCoordinate the daily opening and closing of Tour Desk.Perform daily maintenance to Concierge Assistant.Ensure that data from the property management system is imported to Concierge Assistant on a daily basis.Process daily call list from the property management system for the VSC's.Assign arrivals to VSC's in the property management system.Log all General Information appointments/inquiries in GI Log.Distribute premiums to guests who have toured.Ensure that Starpoints distributed to guests for touring are submitted to corporate for redemption.Prepare and maintain daily tour booking schedule.Screen all customer activity per tour qualification guidelines.Monitor daily tour activity and Sales Executive availability, report discrep...